1. What personal information we collect

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We may collect personal information including:

• Contact details (name, email, phone number);
• Enquiry details (vehicle of interest, message content, trade-in details you provide);
• Website usage data (IP address, device type, browser, pages visited, referring URLs, approximate location, and interaction data);
• Marketing and cookie data (cookie identifiers and similar technologies);
• Review-related information (publicly available review content such as your display name, rating, review text, and date, where published on platforms like Google).

We generally collect personal information directly from you (e.g., via forms). We may also collect it automatically via cookies and analytics tools.

2. How we collect information

We collect information through:

• forms you submit on the Site (e.g., contact/enquiry forms);
• cookies and similar technologies on the Site;
• third-party analytics and advertising tools.

3. How we use personal information

We may use your personal information to:

• respond to enquiries and provide customer support;
• provide and improve the Site and services;
• analyse Site performance and visitor behaviour;
• maintain security and prevent fraud or misuse;
• send marketing communications where permitted by law (and you can opt out at any time);
• display reviews/testimonials (where applicable and lawful).

4. Cookies, analytics and advertising

The Site may use cookies and similar technologies.

Google Analytics

We use Google Analytics to understand how visitors use the Site, improve performance, and measure marketing effectiveness. Google Analytics may collect information such as your IP address, device identifiers, and browsing activity on the Site.

Meta Pixel (Facebook Pixel)

We may implement Meta Pixel in future to measure advertising effectiveness, build audiences, and deliver relevant ads on Meta platforms (e.g., Facebook/Instagram). This may involve collecting or sharing information about your interactions with the Site.

You can manage cookies through your browser settings and, where available, cookie preference tools. Blocking cookies may impact Site functionality.

5. Disclosure of personal information

We may disclose personal information to:

• service providers who help operate the Site or our business (e.g., website hosting, analytics providers, CRM tools);
• professional advisers (e.g., legal, accounting) where necessary;
• law enforcement or regulators where required or authorised by law.

We do not sell personal information as a general practice.

6. Webflow hosting and third-party processors

Our Site is built and hosted using Webflow. Personal information submitted through the Site may be processed and stored by Webflow and other providers we use to operate the Site. Some providers may store or process data outside Australia.

7. International data transfers

Where personal information is processed or stored overseas, we take reasonable steps to ensure it is handled in a manner consistent with this Policy and applicable privacy laws, noting that data protection laws in other countries may differ from Australia’s.

8. Reviews and testimonials (Google Reviews)

We may request and collect customer reviews via Google. If we display reviews on the Site, they may include publicly available information (such as your Google display name and review content). If you want a review removed from our Site display, contact us using the details below (note that removal from Google must be requested through Google’s processes).

9. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure.

We retain personal information only for as long as reasonably necessary for business and legal purposes.

10. Access and correction

You may request access to, or correction of, the personal information we hold about you. Contact us using the details below and we will respond within a reasonable time.

11. Marketing preferences

If you receive marketing communications from us, you can opt out at any time by using the unsubscribe link (where provided) or contacting us.

12. Children’s privacy

The Site is not intended for children under 16. We do not knowingly collect personal information from children under 16.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a revised “Last updated” date.

14. Contact us and complaints

If you have questions or concerns about this Privacy Policy, or wish to make a complaint, contact:

Karuma Autohaus Pty Ltd

Email: sales@karumaautohaus.com

Phone: 0447 639 898

Address: 5 Hinkler Rd, Mordialloc VIC 3175, Australia

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).